Find out more about Why MSIF?, Our Values and the MSIF Track Record.
Investment from a supportive funding provider is a positive step for a business to take. If you have the right finance package in place and an experienced funder on board, your business will be in a much stronger position to develop, grow and be successful.
Every applicant is different and it is important that a funding package is put together to suit the individual needs of each business.
Development, Growth, Success. Investment from a supportive funding provider is a positive step for a business to take.
If you have the right finance package in place and an experienced funder on board, your business will be in a much stronger position to develop, grow and be successful.
MSIF has been investing in Merseyside businesses since 1994. We are a local, independent organisation which is not bound by national policy - all lending decisions are made here in Liverpool.
Our experience and local knowledge of the unique characteristics of the region gives us a greater understanding of the business community here and we don’t conform to a “one size fits all” approach.
Our aim is to provide you with the highest standards of service, but we appreciate that sometimes, unfortunately, things can go wrong.
Letting us know when you are unhappy with your experience gives us the opportunity to put things right and make sure that we continue to improve to deliver the best possible service in the future.
If you would like to make a complaint, please use the contact information below and we'll acknowledge your complaint within 5 working days. Alternatively, we can log your complaint or query if you contact us.
The below summarises the six steps of our complaints handling process:
Step 1 Contacting Us
Ways to contact us:
Compliance Officer – Marc d’Abbadie
By post; Address; Alliance Fund Managers Ltd, 2 Exchange Court, 1 Dale Street, Liverpool L2 2PP
By Telephone; 0151 236 4040
Step 2 Acknowledging your complaint
We understand that resolving your complaint quickly is of the utmost importance, but to ensure we reach a fair outcome for you, we want to conduct a thorough investigation and this can take time.
We will write to you to acknowledge your complaint within 5 working days from the receipt of your complaint.
Step 3 Investigating your complaint
Our compliance officer or another independent senior member of staff will investigate your complaint (independent from the subject matter).
They will assess the details of your complaint thoroughly, fairly and impartially in order to reach a decision. To help with their investigations, they may need to contact you to request any additional information they will need.
Step 4 Keeping you updated on our progress
Our aim is to reach a conclusion within 4 weeks of the receipt of your complaint, but this can depend on the complexity of your case. If we have not resolved your complaint by this time we will ensure you are kept updated on the progress of our investigations.
Step 5 Informing you of our decision
We will always endeavour to inform you of our decision over the telephone.
Where we have not been able to discuss our decision over the telephone we will confirm our decision in writing in a final response letter but we may still want to discuss the outcome with you. This letter will detail a full account of our findings and the rationale for our decision. In the event that your complaint has not been resolved within 8 weeks from the date of receipt, we will either provide you with a final response letter, or a further update on the progress of our investigation, explaining why we are not yet in a position to provide you with our final response.
At this point, we will also inform you that you have the option to refer your complaint to the Financial Ombudsman Service and provide you with a booklet giving you further details on the service they provide.
Step 6 The Financial Ombudsman Service
If you are not happy with our final response or, 8 weeks have passed since you initially raised your complaint with us you may refer your complaint to the Financial Ombudsman Service.
The Financial Ombudsman Service was set up by law to give most consumers a free, independent service for resolving disputes with financial firms.
If you have a complaint you should always contact us first. The Ombudsman will only consider your complaint once you have attempted to resolve it directly with us.
You have a period of 6 months in which to refer to the Ombudsman. The 6-month period starts from the date of the final response. The contact details of the Financial Ombudsman Service are as follows:
1. About us:
The Companies are:
Merseyside Special Investment Fund Limited (“MSIF”) (company registration number 02981031), based at 2nd Floor Exchange Court, 1 Dale Street, Liverpool, Merseyside, L2 2PP. Our ICO registration number is ZB244964.
2. The personal data we may collect about you:
You are not required (by law or by any contract with us) to provide personal information to us. We will only require you to provide personal information to us where it is necessary for us to provide you with a service at your request.
The types of personal data we may collect in these circumstances are:
3. Special Category data:
Special Category data refers to any data which is sensitive and is subject to additional rules and requirements under data protection law. Special Category data may include information regarding: criminal convictions and offences, race, ethnicity, religious or philosophical beliefs, political opinions, sexual orientation, trade union membership and information about your health, genetic and biometric data. As a general rule we do not collect any Special Category data about you. However, we are required to request information relating to criminal convictions as part of our recruitment process for staff and contractors undertaking regulated activities. We may also request Special Category data from you for the purposes of statistical analysis and reporting on our equality, diversity and inclusion performance. We require consent from the individual to collect this information. If we are required by law to request any Special Category data from you, aside from the reasons mentioned above, we will provide you with a reasonable explanation as to the nature and purpose for this request and request your consent. We would not be able to proceed without your consent unless there was a lawful reason for doing so.
4. How do we collect your personal data?:
Typically, where we are required to obtain your personal data, we will request it from you. However, we may also from time to time receive your personal data through intermediaries where you have authorised the sharing of your personal data with us. Intermediaries may include: accountants, solicitors, independent financial advisors, tax advisors and wealth managers who may be working on your behalf. Personal data may also be provided to us via post, in person, email or via a specially created secure data room/platform. The data collection may be facilitated by way of completing an application form or questionnaire or by you responding to information requests from us. We may also receive information from publicly available resources.
5. Why we collect your personal data:
We have a legitimate interest in efficiently and effectively managing and operating our business, and improving the services that we offer, to give you the best client/partner experience that we can. Sometimes we need to use your personal information to do this, including (but not limited to) circumstances where you:
Typically, we only use your data to be able to perform our duties under contracts we may have with you or where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. Please refer to section 7 (Marketing communications) below for more information about this. You have the right to withdraw consent to marketing at any time by contacting us. We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data. Your data will also be shared with LCR Growth Company for other purposes for which they have a legitimate basis and for which they will notify you of, such as is set out in their policy here.
7. Marketing communications:
You will receive marketing communications from us if you have:
(i) requested information from us or have a contractual agreement with us; or
(ii) provided us with your details and have positively consented to us sending you marketing communications; and
(iii) in each case, you have not opted out of receiving that marketing.We will get your express opt-in consent before we share your personal data with any third party for marketing purposes. Please note that you can change your mind and you can opt-out from receiving marketing communication from us at any time by contacting us. Where you opt out of receiving our marketing communications, this will not apply to communication we make with you in relation to a legitimate business interest or lawful purposes, such as the performance of a contract we may have with you.
8. Change of purpose:
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for a purpose unrelated to the original purpose for which we collected the data, we will notify you and we will explain the legal grounds for this. We may process your personal data without your knowledge or consent only where this is required and permitted by law.
9. How long we keep your personal information for:
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Where we provide you with any service, we need to retain the information we hold about you for at least as long as we continue to provide that service to you. By law, we must keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years for tax purposes. We must keep this information for at least five years after a client ceases to be a client under the UK money laundering regulations 2017. We may use methods such as pseudonymisation which is a process whereby we replace identifying fields of data with other non-identifying data fields. This anonymises the data so that it is no longer personal data. We may use this method where we are required to retain certain types of information to perform business activities, such as statistical analysis and reporting on our equality, diversity and inclusion performance. This type of statistical data is often required for ESG (Environmental, social and governance) investment purposes by clients.
10. Keeping your personal data secure:
11. Sharing your personal data: We may share your personal data with the parties set out below (amongst others) for legitimate business interests and lawful purposes:
12. Your rights: Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you would like any further information or to exercise any of your rights, please contact us. In most cases, we will not charge you any fee if you wish to exercise any of these rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. In order to respond to a subject access request, we will need to confirm your identity as a security measure to safeguard you from your personal data from being disclosed to non-authorised third parties. If you wish to exercise any of your rights, please provide us with as much information as possible to enable us to comply with your request within an acceptable timeframe. We are required to respond to subject access requests where practically possible within 30 days and, if this is not possible, we will provide you with a reasonable explanation as to why this cannot be achieved.
Your rights include:
a) The right to be informed
We have a legal obligation to provide you with concise, transparent, intelligible and easily accessible information about your personal information and our use of it. We have written this policy to comply with this right, but please contact us if you require further information.b) The right to access your personal data
You have the right to ask us to confirm whether or not we hold any of your personal data. If we do, you have the right to access a copy of your data, as well as information about how, and why, we use it. In order to prevent your data being disclosed to someone who is not authorised to access it, we may have to verify your identity before we provide you with a copy of the data that we hold.
The first copy of your information that you request from us will be provided free of charge, if you require further copies we may charge an administrative fee to cover our costs. Please contact us if you wish to request access to our data.c) The right to correct any inaccurate or incomplete personal data
If the information that we hold about you is inaccurate or incomplete, you have the right to require us to correct that data (or complete it by supplementing it with other information).d) The right to be forgotten
You have the right to require us to delete or destroy your personal data in the following circumstances:
Where your personal data is processed by automated means, you may have the right to obtain a copy of your personal data in a structured, commonly used and machine-readable format, and to ask us to transfer this data to another organisation in a safe and secure way.f) The right to object to direct marketing
You can ask us at any time to stop using your information for direct marketing purposes, even if we do not rely on your consent to do this. You may exercise this right by following the instructions in any of the emails that we send to you, or by contacting us.g) The right to object to us using your information for our own legitimate interests
Sometimes, we use your personal information to achieve goals that will help our business – these are our legitimate interests, and they are explained in more detail in this policy.
We aim to always ensure that your rights and information are properly protected. If you believe that the way we are using your data is not justified due to its impact on you or your rights, you have the right to object to our use of your data in these ways. If you do object to this, unless we have a compelling reason to continue we will stop using your personal data for these purposes.h) You have the right to restrict how we use your personal data
You have the right to ask us to stop using your personal data in any way other than simply keeping a copy of it. This right is available where:
13. Using our website:
14. Contact forms and email links:
If you contact us using the contact form or via our email link, none of the information that you supply will be stored by this website or be passed to/processed by any third-party data processors. Instead, the information will be collated into an email and sent to us via the ‘Simple Mail Transfer Protocol’ (SMTP). The information you provide in this way will be encrypted so that it is secure. It will then be decrypted via our local computers and devices.
15. Complaints and queries:
If you are not happy with the way we collect and use your data, please contact us in the first instance so that we may seek to resolve your complaint. You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the statutory body which oversees data protection law in the UK. Please visit the ICO website if you wish to lodge a complaint with the ICO. If you are based in an European Union member state, you may instead lodge a complaint with the supervisory authority in your country.
17. Contact us:
If you wish to speak to us regarding your privacy, or our use of your personal data, please contact us using the following details:
Alliance Fund Managers Limited
Post: 2nd Floor Exchange Court, 1 Dale Street, Liverpool, L2 2PP
Data Protection Manager: Marc d’Abbadie
Merseyside Special Investment Fund Limited
Post: 2nd Floor Exchange Court, 1 Dale Street, Liverpool, L2 2PP
Data Protection Manager: Marc d’Abbadie