info@msif.co.uk   0151 236 4040

Investment & Support for the Liverpool City Region and the North West

  • About MSIF

    Development, Growth, Success...

    Find out more about Why MSIF?, Our Values and the MSIF Track Record.

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About MSIF

Why Invest? :: About MSIF :: MSIF :: Merseyside Special Investment Fund

Investment from a supportive funding provider is a positive step for a business to take. If you have the right finance package in place and an experienced funder on board, your business will be in a much stronger position to develop, grow and be successful.

Every applicant is different and it is important that a funding package is put together to suit the individual needs of each business.

Our Values :: MSIF

Development, Growth, Success. Investment from a supportive funding provider is a positive step for a business to take.

If you have the right finance package in place and an experienced funder on board, your business will be in a much stronger position to develop, grow and be successful.

Our Values :: MSIF

MSIF has been investing in Merseyside businesses since 1994. We are a local, independent organisation which is not bound by national policy - all lending decisions are made here in Liverpool.

Our experience and local knowledge of the unique characteristics of the region gives us a greater understanding of the business community here and we don’t conform to a “one size fits all” approach.

Our Values :: MSIF

MSIF has an impressive track record of investing in local companies, many of which would not exist without MSIF investment.

This in turn has created and saved numerous jobs locally and attracted millions of pounds of investment from the private sector.

Our Values :: MSIF

These are the terms and conditions subject to which you may use www.msif.co.uk; (“the Website”), whether as a guest or a registered member/user.

These terms and conditions apply to the entire contents of the Website.

Our Values :: MSIF

Our aim is to provide you with the highest standards of service, but we appreciate that sometimes, unfortunately things go wrong.

Letting us know when you are unhappy with your experience gives us the opportunity to put things right and make sure that we continue to improve to deliver the best possible service in the future.

If you would like to make a complaint, please use the contact information below and we'll acknowledge your complaint within 5 working days. Alternatively, we can log your complaint or query if you contact us.

The below summarises the six steps of our complaints handling process:

Step 1 Contacting Us

Ways to contact us:

Compliance Officer – Marc d’Abbadie
Email address; Marc.d’This email address is being protected from spambots. You need JavaScript enabled to view it.
By post; Address; Alliance Fund Managers Ltd, 2 Exchange Court, 1 Dale Street, Liverpool L2 2PP
By Telephone; 0151 236 4040

Step 2 Acknowledging your complaint

We understand that resolving your complaint quickly is of the utmost importance, but to ensure we reach a fair outcome for you, we want to conduct a thorough investigation and this can take time.

We will write to you to acknowledge your complaint within 5 working days from the receipt of your complaint.

Step 3 Investigating your complaint

Our compliance officer or another independent senior member of staff will investigate your complaint (independent from the subject matter).

They will assess the details of your complaint thoroughly, fairly and impartially in order to reach a decision. To help with their investigations, they may need to contact you to request any additional information they will need.

Step 4 Keeping you updated on our progress

Our aim is to reach a conclusion within 4 weeks of the receipt of your complaint, but this can depend on the complexity of your case. If we have not resolved your complaint by this time we will ensure you are kept updated on the progress of our investigations.

Step 5 Informing you of our decision

We will always endeavour to inform you of our decision over the telephone.

Where we have not been able to discuss our decision over the telephone we will confirm our decision in writing in a final response letter but we may still want to discuss the outcome with you. This letter will detail a full account of our findings and the rationale for our decision. In the event that your complaint has not been resolved within 8 weeks from the date of receipt, we will either provide you with a final response letter, or a further update on the progress of our investigation, explaining why we are not yet in a position to provide you with our final response.

At this point we will also inform you that you have the option to refer your complaint to the Financial Ombudsman Service and provide you with a booklet giving you further details on the service they provide.

Step 6 The Financial Ombudsman Service

If you are not happy with our final response or, 8 weeks have passed since you initially raised your complaint with us you may refer your complaint to the Financial Ombudsman Service.

The Financial Ombudsman Service was set up by law to give most consumers a free, independent service for resolving disputes with financial firms.

If you have a complaint you should always contact us first. The Ombudsman will only consider your complaint once you have attempted to resolve it directly with us.

You have a period of 6 months in which to refer to the Ombudsman. The 6-month period starts from the date of the final response. The contact details of the Financial Ombudsman Service are as follows:

  • The Financial Ombudsman Service
    Exchange Tower
    London
    E14 9SR

  • Telephone: 0800 023 4567 or 0300 123 9 123
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Website: www.financial-ombudsman.org.uk
Our Values :: MSIF

At MSIF we take the privacy of our website users very seriously. Your rights are protected in line with the following national and international legislation with regards to data protection and user privacy and we are fully committed to ensuring that you have the full protection afforded by legislation.

Our Values :: MSIF

This section provides details of the cookies MSIF uses on its websites. The following cookie information is provided in relation to your internet safety and privacy:

What is a cookie? Why do website developers use cookies? What cookies do MSIF use? How to manage cookies

Types Of Funding

This is available to individuals or businesses that are looking to start, or have recently started trading.
Development funding may be needed if your business is looking to expand, invest in equipment, staff, stock, enter into new markets, export or to fund work in progress.
Funding up to around £2million+ is provided either through a loan or equity investment.

So, If You Need Funding...


MSIF can provide funding up to £2 million +. We can invest for a variety of purposes and are one of the few organisations that are actively lending to start up companies.

MSIF can invest in limited companies, partnerships, sole traders and social enterprises.

And Market Leading Business Support...

Finance is only part of a package that a business needs to start or grow. Other factors such as getting your financial management right or devising and implementing a successful marketing strategy are very important for a business to be sustainable and successful.

Contact Details

Call Us
0151 236 4040
Postal Address
2nd Floor, Exchange Court, 1 Dale Street
Liverpool Merseyside L2 2PP
Email Address
Need Funding or Advice?

The Merseyside Special Investment Fund Limited group of funds are managed by Alliance Fund Managers Limited which is regulated by the Financial Conduct Authority in the course of investment business. Financial Conduct Authority Registration Number is 180891. MSIF is a trading name of Alliance Fund Managers. Both Merseyside Special Investment Fund Limited (Company Number 2981031) and Alliance Fund Managers Limited (Company Number 3099944) are registered in England and Wales with the registered office of: 2nd Floor, Exchange Court, 1 Dale Street, Liverpool, L2 2PP.