info@msif.co.uk   0151 236 4040

Investment & Support for the Liverpool City Region and the North West

  • About MSIF

    Development, Growth, Success...

    Find out more about Why MSIF?, Our Values and the MSIF Track Record.

  • 1

Our aim is to provide you with the highest standards of service, but we appreciate that sometimes, unfortunately, things can go wrong.

Letting us know when you are unhappy with your experience gives us the opportunity to put things right and make sure that we continue to improve to deliver the best possible service in the future.

If you would like to make a complaint, please use the contact information below and we'll acknowledge your complaint within 5 working days. Alternatively, we can log your complaint or query if you contact us.

The below summarises the six steps of our complaints handling process:

Step 1 Contacting Us

Ways to contact us:

Compliance Officer – Marc d’Abbadie
Email address; This email address is being protected from spambots. You need JavaScript enabled to view it.
By post; Address; Alliance Fund Managers Ltd, 2 Exchange Court, 1 Dale Street, Liverpool L2 2PP
By Telephone; 0151 236 4040

Step 2 Acknowledging your complaint

We understand that resolving your complaint quickly is of the utmost importance, but to ensure we reach a fair outcome for you, we want to conduct a thorough investigation and this can take time.

We will write to you to acknowledge your complaint within 5 working days from the receipt of your complaint.

Step 3 Investigating your complaint

Our compliance officer or another independent senior member of staff will investigate your complaint (independent from the subject matter).

They will assess the details of your complaint thoroughly, fairly and impartially in order to reach a decision. To help with their investigations, they may need to contact you to request any additional information they will need.

Step 4 Keeping you updated on our progress

Our aim is to reach a conclusion within 4 weeks of the receipt of your complaint, but this can depend on the complexity of your case. If we have not resolved your complaint by this time we will ensure you are kept updated on the progress of our investigations.

Step 5 Informing you of our decision

We will always endeavour to inform you of our decision over the telephone.

Where we have not been able to discuss our decision over the telephone we will confirm our decision in writing in a final response letter but we may still want to discuss the outcome with you. This letter will detail a full account of our findings and the rationale for our decision. In the event that your complaint has not been resolved within 8 weeks from the date of receipt, we will either provide you with a final response letter, or a further update on the progress of our investigation, explaining why we are not yet in a position to provide you with our final response.

At this point, we will also inform you that you have the option to refer your complaint to the Financial Ombudsman Service and provide you with a booklet giving you further details on the service they provide.

Step 6 The Financial Ombudsman Service

If you are not happy with our final response or, 8 weeks have passed since you initially raised your complaint with us you may refer your complaint to the Financial Ombudsman Service.

The Financial Ombudsman Service was set up by law to give most consumers a free, independent service for resolving disputes with financial firms.

If you have a complaint you should always contact us first. The Ombudsman will only consider your complaint once you have attempted to resolve it directly with us.

You have a period of 6 months in which to refer to the Ombudsman. The 6-month period starts from the date of the final response. The contact details of the Financial Ombudsman Service are as follows:

    • The Financial Ombudsman Service
      Exchange Tower
      London
      E14 9SR

 

  • Telephone: 0800 023 4567 or 0300 123 9 123
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Website: www.financial-ombudsman.org.uk

Types Of Funding

This is available to individuals or businesses that are looking to start, or have recently started trading.
Development funding may be needed if your business is looking to expand, invest in equipment, staff, stock, enter into new markets, export or to fund work in progress.
Funding up to around £2million+ is provided either through a loan or equity investment.

So, If You Need Funding...


MSIF can provide funding up to £2 million +. We can invest for a variety of purposes and are one of the few organisations that are actively lending to start up companies.

MSIF can invest in limited companies, partnerships, sole traders and social enterprises.

And Market Leading Business Support...

Finance is only part of a package that a business needs to start or grow. Other factors such as getting your financial management right or devising and implementing a successful marketing strategy are very important for a business to be sustainable and successful.

Contact Details

Call Us
0151 236 4040
Postal Address
2nd Floor, Exchange Court, 1 Dale Street
Liverpool Merseyside L2 2PP
Email Address
Need Funding or Advice?

The Merseyside Special Investment Fund Limited group of funds are managed by Alliance Fund Managers Limited which is regulated by the Financial Conduct Authority in the course of investment business. Financial Conduct Authority Registration Number is 180891. MSIF is a trading name of Alliance Fund Managers. Both Merseyside Special Investment Fund Limited (Company Number 2981031) and Alliance Fund Managers Limited (Company Number 3099944) are registered in England and Wales with the registered office of: 2nd Floor, Exchange Court, 1 Dale Street, Liverpool, L2 2PP.